| • | Are all of your upholstery supplies online? |
| No, only a portion of the upholstery supplies that we carry are on the website. If you don't see the upholstery supplies that you are looking for, call us or email us to see if we carry it. We can also special order upholstery supplies if needed. |
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| • | Can I pick up an online order? |
| Yes. Both locations are open M-F, 8:00am-12:30pm and 1:30pm-5pm. Please allow one day for pick up from the time of order. Saturday and Sunday orders will be ready on Tuesday morning. All orders received over holiday closure will be ready to pick up on the second day of reopening. |
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| • | Can I return upholstery supplies I've purchased from you? |
| Yes, our upholstery supplies are able to be returned, only with an approved return authorization. Please read our Return Policy for more details. |
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| • | Do you sell upholstery supplies to the public? |
| Yes, all of our upholstery supplies are available for sale to the public. We also offer wholesale pricing on upholstery supplies to the industry. |
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| • | How do I open a commercial account? |
| You must have an upholstery business, with a valid business license or tax identification to apply. Please fill in the information needed and you should get a response within 2 to 3 business days with approval or denial. Special pricing is available for commercial accounts. |
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| • | What forms of payment do you accept? |
| Visa, Mastercard, American Express and Discover are accepted for all online orders. Commercial accounts, once approved, are given the options of credit card, COD, and Open "Net 30 Day" terms. |
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| • | What if an item is back ordered? |
| You will not be charged for any item that does not ship. For any item back ordered, you will be notified and given the option to cancel the order or remain on backorder. Once stock is available to ship, we will ship your item to you. |
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| • | When will my order ship? |
| All orders received by 3pm EST will ship same day, as long as supplies are available. |
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| • | Where are you located? |
| We are located in Archdale, NC at 6184 Mendenhall Place. |
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